logo

ChildForum Early Childhood Education Nationwide Network
Promoting quality, valuing knowledge, advancing thinking and working together for the benefit of children, services and the sector

Follow us on FacebookFollow us on Twitteryoutube

Member Login

Member space

 

Ministry releases data on Early Childhood Education complaints

The Ministry of Education has released this week a summary of data on the number and type of complaints made against early childhood education services in 2013.

ChildForum chief executive Dr Sarah Farquhar says this gives an important message to parents, early childhood services and the public that the Ministry of Education publicly acknowledges its responsibility and is willing to handle complaints.

The move comes after sustained pressure from Early Childhood Network ChildForum, which has been campaigning for information about complaints to be more readily available. Last year, ChildForum was given details of complaints received in 2012, but a similar request in February this year for data from 2013 was denied as the Ministry promised the information would be released publicly in May.

This information has now been published on the Ministry of Education’s website. However, details of the complaints including the organisations against which they were made have not been revealed.

The Ministry says it received 246 complaints in 2013. It investigated 174 of the complaints and 79 were upheld. The most common course of action was a review of the service’s policies and procedures.

Most of the complaints were regarding fees or how the service was managed. However, there were 26 allegations of physical or verbal abuse against a child of which three were upheld and 25 allegations of poor accident management, including children suffering accidents, or incidents not being properly reported, of which three were upheld. There were seven reports of children leaving a centre unattended due to insecure premises or lack of supervision, of which five were upheld.

Dr Sarah Farquhar says the release is a step in the right direction and greater transparency was vital.

“While it is good that the Ministry has made a commitment to publish this data annually, the general nature of the report does not really make the complaints process more transparent,” she says.

“Parents have the right to know whether a service they are considering for their child has been the subject of a complaint and what was done about it.

“How can parents truly know that an early childhood service is safe for their child if they do not know if there have been any major problems, and if so what consequences the service has faced and what improvements have been made?”

Dr Farquhar says the current situation also often led to rumours about which services were good or bad.

 

Further information

The report based on information about complaints laid in 2012 can be found here:  www.myece.org.nz/inside-news/169-nz-ece-complaints

The Ministry of Education’s information release of the 2013 ECE complaints summary is available on its website. 

 

Free E-Newsletter

Receive the free Early Childhood Alert.

captcha 

We hate spam as much as you, we will not sell your contact details to anyone.

You can unsubscribe at any time.

Read our Privacy Policy here.

Don’t miss out any longer, click the button below to join ChildForum

Testimonials

  • Preschool Leader

    Having heard a colleague talk about how useful she had found their material I joined. ChildForum's replies to my queries are prompt, extremely informative & with a genuine personal touch. I am impressed by the commitment to research & courage in tackling the hard issues like the risks of poor quality care for under 2s
    Val Morrison (Small is Beautiful)
  • 1
  • 2
  • 3
  • 4

Join Us!

child-with-binoculars-small

 

Subscribe now for information you can trust, expert advice and research, as well as access to quality resources

We are confident you will be delighted to discover and experience the benefits of membership - so join now and make this message for non-members disappear from your screen. 

Membership Options

Individual
Member

Who is this for?
Any person who has an interest in early childhood education and care or who works directly with children.

$98.00 12 months from the date of joining
$60.00 6 months student-only

The membership belongs to you, and you only. Enjoy your own personal username and password.

ECE Service Organisation
Member

Who is this for?
Centres, home-based, hospital-based, playgroups ... established or newly licensed. Gives access to professional & research materials enjoyed by individual members PLUS service operation and management area. 

$198.00 12 months for a standalone licensed service
Special rates for organisations with more than 1 licence

The membership belongs to your whole organisation, team members and managers.

Library NZ-International Research
in ECE Journal Subscriber

Who is this for?
Universities, Polytechnics and organisations wishing to have online access to the NZ-Int Research in ECE journal (includes all past and current issues) 

$125.00 annual subscription, renewable in November each year

A username and password for your library users linked to your IP address.