ChildForum Early Childhood Education Nationwide Network
Promoting quality, valuing knowledge, advancing thinking and working together for the benefit of children, services and the sector

Follow us on FacebookFollow us on Twitteryoutube

Member Login

Member-only & Researcher article area


Why WINZ childcare subsidy coordinators are likely to go

Money 100 new brighter bank noteThe Ministry of Social Development plans to put all transactional activity relating to Childcare Assistance applications and customer service activity into Centralised Services and it assures that the process will be simple and smart for clients, providers and employees.

It says that although some childcare coordinators still provide a face-to-face service it is minimal and providers can receive a well-managed, responsive and more convenient service by phone and email – therefore the childcare coordinator role is not needed and it is proposed that it will be disestablished.

The reasons given are as follows:

  1. The nature of the childcare coordinator role has changed significantly since it was first established in 2004.
  2. Originally, childcare coordinators had a promotional role to increase uptake of Childcare Assistance and helped clients and providers navigate through initially very manual and complex processes.
  3. Since 2004, clients and providers have become more familiar with our processes and these processes have been simplified.
  4. A large portion of transactional work has been successfully centralised. All transactional work for the Auckland region has been processed centrally for a number of years, and annual reviews and changes in circumstances were centralised for all other regions in 2015.
  5. The functions of the childcare coordinator role have shifted more to customer service, primarily dealing with queries about processes or payments, via phone, email and text.

It is also likely to save money in the MSD budget by spending less on wages.

MSD is currently consulting on the proposed change with its employees and states that it will also take feedback from childcare providers into account before making a decision. The changes would likely take effect in late November.

What do think about this proposal?  Feel free to comment and discuss this below

Free E-Newsletter

Receive the free Early Childhood Alert.


We hate spam as much as you, we will not sell your contact details to anyone.

You can unsubscribe at any time.

Read our Privacy Policy here.

Don’t miss out any longer, click the button below to join ChildForum

Join Us!



Subscribe now for information you can trust, expert advice and research, as well as access to quality resources

We are confident you will be delighted to discover and experience the benefits of membership - so join now and make this message for non-members disappear from your screen. 

Membership Options


Who is this for?
This plan is for any person who works with children or has an interest in early childcare and early childhood education.

$98.00 12 months from the date of joining
$60.00 6 months student-only

Your own personal username and password.

ECE Service 

Who is this for?
Centres, home-based, hospital-based, playgroups ... licensed or new set-ups.

$198.00 12 months from the date of joining
Does your ECE group have more than 1 service? See our discounted rates

A shared username and password for your team or ECE group.

Library NZ-International Research
in ECE Journal Subscriber

Who is this for?
Universities, Polytechnics and organisations wishing to have access to all past and current NZIRECE published journal and its articles. Hundreds of research articles!

$125.00 annual renewable in November each year

A username and password for your library users linked to your IP address.