Office of Pre-Primary Education and Childcare


Follow us on FacebookFollow us on Twitteryoutube

Member Login

Member and Library Subscriber Article Drop-down Menus


ECE Complaints in 2017 and names of services that did not meet operating standards

injuried childA report on the number and broad nature of complaints received against early childhood education services and upheld during 2017 was released today (11 July 2018) by the Ministry of Education.

Information was also released today on the parents’ website www.myece.org.nz on services that failed to meet operating standards in 2016 and services that were closed for licence breaches.

For the past six years ChildForum early childhood national organisation has worked on encouraging public reporting by the Ministry of complaints, particularly complaints of a serious nature and complaints upheld. The Ministry responded and has released a complaint summary annually.

The Ministry’s latest report for the 2017 year shows it received 339 complaints against services, a slight increase from 2016 when 331 complaints were received. This represents around 5 percent of all services.

Dr Sarah Alexander chief executive of ChildForum says that the 2017 complaints report provides more details and analysis than the Ministry has given before.

“The Ministry is making definite improvements in its level of reporting. It has also shown it is now more willing to investigate complaints”, Dr Alexander says.

“Still however at least some complainants are referred back to the service concerned and this would appear to result in complainants dropping their complaint. The Ministry could be supporting complainants better and recognise that a complainant may not in all cases feel safe or comfortable to do so.”  

Dr Alexander questions why services are not identified when a complaint of a serious nature is upheld

“The Ministry maintains secrecy where it can, on any dangers and problems at services. Unless a complainant takes their story to the media, parents’ are usually none the wiser about the conditions they may be placing their child in at a service.

“The lack of openness tarnishes the good reputation of other services in the sector and the Ministry is not monitoring standards closely through unannounced or announced yearly inspections”, says Dr Alexander

Parents can however now find out what services are known to have breached minimum standards of operation at www.myece.org.nz

It is stated on the My ECE website page that the purpose of the information release is to support parents to make informed choices and uphold the accountability of services to parents and families.

“If an early childhood service is shown as having breached regulations ask it to explain what it did wrong and the improvements that have been made.

“Transparency and accountability are cornerstones of providing a quality service for children and families”.

Read more

Ministry of Education ECE complaints report 2017

The names of services identified by the Education Review Office and/or the Ministry of Education to have failed in meeting minimum standards of operation, the names of services placed on a provisional licence and the names of services closed by the Ministry due to non-compliance

Opinion article relating to the 2016 Ministry of Education ECE complaints report and issues arising  

Free E-Newsletter

Receive the free Early Childhood Alert.


We hate spam as much as you, we will not sell your contact details to anyone.

You can unsubscribe at any time.

Read our Privacy Policy here.

Don’t miss out any longer, click the button below to join ChildForum


  • Preschool Leader

    Having heard a colleague talk about how useful she had found their material I joined. ChildForum's replies to my queries are prompt, extremely informative & with a genuine personal touch. I am impressed by the commitment to research & courage in tackling the hard issues like the risks of poor quality care for under 2s
    Val Morrison (Small is Beautiful)
  • 1
  • 2
  • 3
  • 4

Join Us!



Subscribe now for information you can trust, expert advice and research, as well as access to quality resources

We are confident you will be delighted to discover and experience the benefits of membership - so join now and make this message for non-members disappear from your screen. 

Membership Options


Who is this for?
Any person who has an interest in early childhood education and care or who works directly with children.

$98.00 12 months from the date of joining
$60.00 6 months student-only

The membership belongs to you, and you only. Enjoy your own personal username and password.

ECE Service Organisation

Who is this for?
Centres, home-based, hospital-based, playgroups ... established or newly licensed. Gives access to professional & research materials enjoyed by individual members PLUS service operation and management area. 

$198.00 12 months for a standalone licensed service
Special rates for organisations with more than 1 licence

The membership belongs to your whole organisation, team members and managers.

Library NZ-International Research
in ECE Journal Subscriber

Who is this for?
Universities, Polytechnics and organisations wishing to have online access to the NZ-Int Research in ECE journal (includes all past and current issues) 

$125.00 annual subscription, renewable in November each year

A username and password for your library users linked to your IP address.