Jena-Crottet, A. (2017). Early childhood teachers’ emotional labour. NZ International Research in Early Childhood Education Journal, Special Issue: Early Childhood Teachers and their Work, 20(2), 19-33.
Original Research Paper
Early childhood teachers’ emotional labour
The purpose of the research was to understand how early childhood education (ECE) teachers experience emotional labour in their work in New Zealand. Based on qualitative research methodology in-depth interviews were conducted with narratives and reflections from six teachers. It was found that stressful encounters with parents and the team, and unsupportive management may lead to emotional labour experiences. Unfair and heavy workloads and unpaid overtime hours may lead to poor work-life balance, fatigue and high emotional labour for teachers. It is hoped that this research will encourage awareness and professional dialogue in the ECE sector of emotional labour and help to inform changes in human resource management practices.
Key words: Emotional labour; work environment; deep acting; surface acting; occupational health and safety; teacher advocacy; work/life balance; workload.
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